Privacy Policy

Last Updated: 29 August 2024

This Privacy Policy describes how Build Coff collects, uses, stores, and protects information obtained from users of our platform and services. By accessing or using our services, you acknowledge that you have read and understood this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when registering for an account, enrolling in courses, submitting forms, or contacting our support team. This may include:

Full name and contact details such as email address and phone number
Account credentials including username and password
Billing and payment information necessary to process transactions
Profile information and preferences you choose to provide
Communications you send to us, including support requests and feedback

1.2 Information Collected Automatically

When you interact with our platform, certain information is collected automatically through cookies, log files, and similar tracking technologies. This includes:

IP address and approximate geographic location derived from it
Browser type, version, and operating system
Pages visited, features used, and time spent on the platform
Referring URLs and navigation paths within the service
Device identifiers and session identifiers

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to our platform, such as single sign-on providers or payment processors. We handle such information in accordance with this policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create, maintain, and secure your account
To deliver the educational content, features, and services you request
To process payments and manage billing records
To send transactional communications such as enrollment confirmations, receipts, and account notifications
To respond to your inquiries and provide customer support
To monitor and analyse usage patterns in order to improve platform performance and content quality
To detect, investigate, and prevent fraudulent or unauthorised activity
To comply with applicable legal obligations
To send promotional or educational communications where you have given consent or where a legitimate interest applies, with the option to opt out at any time

3. Legal Basis for Processing

We process your personal information on one or more of the following grounds:

Contract performance: processing is necessary to deliver the services you have requested or agreed to
Legitimate interests: processing supports our operational, security, and service improvement activities, balanced against your rights
Consent: where you have explicitly agreed to a specific use, such as receiving marketing communications
Legal obligation: processing is required to comply with applicable laws or regulatory requirements

4. Cookies and Tracking Technologies

4.1 Types of Cookies Used

Essential cookies: required for the platform to function correctly, including authentication and session management
Analytical cookies: used to understand how users navigate and engage with the platform
Functional cookies: used to remember your preferences and personalise your experience
Marketing cookies: used to deliver relevant promotional content, only where consent has been obtained

4.2 Managing Cookies

You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some features of the platform.

5. Sharing of Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

Service providers: trusted vendors who assist us in operating the platform, processing payments, delivering emails, or analysing usage, under contractual obligations to protect your data
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections
Legal requirements: when disclosure is required by law, court order, or governmental authority, or to protect the rights, property, or safety of Texnova Systems, its users, or the public
With your consent: in any other circumstance where you have explicitly authorised the sharing

6. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide services. We also retain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, or maintain accurate business records. When information is no longer required, we delete or anonymise it in a secure manner.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

Access: the right to request a copy of the personal information we hold about you
Correction: the right to request correction of inaccurate or incomplete information
Deletion: the right to request deletion of your personal information, subject to certain legal exceptions
Restriction: the right to request that we limit how we process your information in certain circumstances
Portability: the right to receive your information in a structured, commonly used format
Objection: the right to object to processing carried out on the basis of legitimate interests
Withdrawal of consent: where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond within a reasonable timeframe and in accordance with applicable requirements.

9. Children's Privacy

Our platform is not directed to children under the age of 16. We do not knowingly collect personal information from individuals under this age. If we become aware that a child under 16 has provided us with personal information without appropriate parental consent, we will take steps to delete that information promptly. If you believe we may have inadvertently collected such information, please contact us immediately.

10. Third-Party Links and Services

Our platform may contain links to third-party websites, tools, or services. This Privacy Policy applies solely to information collected by Build Coff. We are not responsible for the privacy practices of third-party services and encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be processed and stored in countries other than your own. Where we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable data protection requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the platform after any changes take effect constitutes your acknowledgement of the revised policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Build Coff

Email: support@buildcoff.com
Phone: +27 62 307 5492
Address: 41 Sir Lowry Rd, Woodstock, Cape Town, 8000, South Africa
Website: buildcoff.com